Delivery and postage

How long does Auerbach & Steele Ltd take to dispatch my contact lenses?

The product pages display the typical dispatch times for each product. As Auerbach & Steele Ltd does not partially ship orders, the time required to dispatch your order will be based on the product in your order with the longest dispatch time.

Due to stock replenishment cycles, dispatch may occasionally take longer than stated on the product pages. If you are worried about the delivery of your order, phone us on 020 7349 0001 and we’ll do our best to ensure your delivery arrives as soon as possible.

What delivery methods are available at Auerbach & Steele Ltd?

We offer our customers the choice of the following delivery methods:

Delivery Method

Delivery Time (after dispatch)

Price

Standard Delivery

1-2 working days

Free

Collect in store

Free

Orders will be shipped once all products in the order are ready to dispatch. Unfortunately, we are unable to split or combine orders.

In instances when the Standard Delivery method is selected for orders over £200, these orders will automatically be upgraded to Recorded Delivery (please note that this means someone will have to sign for them on delivery).

If your order has not arrived after 5 working days, please contact: info@auerbach-steele.com

If your order is not delivered to you or awaiting collection at your local Royal Mail Sorting Office after 5 working days, we will raise a dispute with Royal Mail about the non-delivered order. We will replace any non-delivered orders after investigations have been completed.

Special Delivery and International – Please use the tracking code included in your dispatch email to track the progress of your order. You can contact us on 020 7349 0001 if delivery is taking longer than expected. Please note that if you select special delivery, someone will need to sign for the order when it arrives. For international deliveries, please allow up to 15 working days for your order to arrive.

Collect in store: If you are unable to collect your order before 6pm or wish to have your order sent via Standard Delivery, please contact us before 3:30pm via email at info@auerbach-steele.com or phone 020 73490001.