Policy return

Ordering online with us is easy and convenient but if something does go wrong, we will do our best to put it right quickly.

If you want to exchange your lenses or request a refund, please contact us and we’ll be happy to help.

You can return orders within 30 days of dispatch and receive a full refund. Please note that you are only eligible for a full refund if the products you return are in their original condition, sealed and unused.

Ordered the wrong prescription, or your prescription has changed?

If your prescription has changed, or you’ve accidentally ordered the wrong prescription, you can return any unopened boxes in their original condition to our returns address.

We will be able to organise replacement lenses once we have received the unwanted product.

Problems with your contact lenses

If you are having any problems, such as torn or cloudy lenses, please contact us and we’ll be happy to help.

Contact us

If you have a problem with your order, contact us on 020 7349 0001, or email info@auerbach-steele.com.

To return your order, please send to:


Auerbach & Steele Ltd

129 King’s Road