We kindly request that patients continue to wear a mask when they are in the consultation room.
Frequently Asked Questions
Recent government guidelines state that wearing a face mask is no longer mandatory. What is your policy?
How do I know I will be safe in your store?
We have a range of measures to ensure the safety of patients and staff alike. We limit the number of customers in the store at any one time. We have a hand sanitising station at the entrance to the store and offer masks for patients to be worn in the consultation room. Any frames that have been tried on by our patients are sanitised before being returned to the displays.
Are dogs allowed in your store?
We love dogs but due to the clinical nature of our services, we kindly ask that owners do not bring dogs to the store unless required for assistance.
How much do routine eye examinations cost?
Our routine eye examinations cost £90.00 for adults and £60.00 for children.
Your eye examination will take up to 1hr, sometimes longer if further tests are needed. We will thoroughly assess the health of your eyes by examining them both internally and externally. If more tests are indeed required, we have the most advanced equipment and technology to ensure an accurate diagnosis. Whilst you may find free or cheaper eye examinations elsewhere, we believe that the clinical care we offer is THE most important part of our role as an optometric practice and as such, have never - and never will, offer this free of charge or at a discounted rate.
Do you offer children’s eye examinations?
Yes, we do. Our eye examinations for children cost £60.00.
For younger children, we use eye charts featuring objects rather than letters for those who cannot yet read. We also make testing fun by using specially designed games. Most importantly, we take the time to look at each child holistically. We strongly recommend annual eye checks for children to ensure any issues can be identified and hopefully treated early.
We have a specialist children’s department, offering a huge choice of colourful, fun frames for our younger patients.
What is your cancellation policy?
We kindly ask for any cancellations to be made 24 hours in advance where possible.
How much is a contact lens appointment?
Our contact lens consultations cost £150.00 including an in-depth eye examination and your contact lens check-up.
How much do contact lenses cost?
Daily disposable lenses start from £35 per month. Why not join our Direct Debit Scheme to ensure you have a steady supply?
The benefits include:
- easy monthly payments
- seamless regular supply
- cost of annual contact lens consultation included in your monthly payment
- Plus 10% off spectacle and sun spectacle purchases
Contact us to find out more.
What is an OCT scan?
An Optical Coherence Tomography (OCT) is a hospital-quality scan that uses cutting-edge technology to look more closely at your retina. Many common eye diseases can creep up on you, without any significant symptoms. In particular, an OCT scan can help to detect eye conditions like glaucoma, age-related macular degeneration and diabetic retinopathy. Digital images will be stored and compared at subsequent visits to show any changes in conditions. Your optometrist will advise if an OCT scan is recommended (the cost is £75.00).
Do you sell any insurance cover for frames?
No. We do not offer any insurance cover.
How much do your frames cost?
Frames for adults start from £200.00 and we also offer frames for children from £65.00.
We have a budget range which we can offer with standard thickness lenses at a complete price of £199.
We buy from makers who only design spectacle and sun spectacle frames. We do not sell mass produced frames that simply have a famous fashion name stuck on them. The frames we stock are all of the highest quality, made in materials that last, keep their colour and can be adjusted to fit perfectly and comfortably.
What is the turnaround time for prescription frames or sunglasses?
It can take anywhere between 1 to 3 weeks for your new prescription frames to be ready for collection. We are able to offer an express service on some prescriptions when necessary.
Which frames do you stock?
We buy from artisan makers who only design spectacle and sun spectacle frames. We do not sell mass produced frames that simply have a famous fashion logo stuck on them. Our frames are all of the highest quality, all made in materials that last, keep their colour and can be adjusted to fit perfectly and comfortably.
How many people can attend an appointment?
We would kindly ask that you attend the appointment on your own where possible. If you are accompanying a child to their appointment, we would request that just one parent attends.
Do you sell online?
We don’t currently sell online as we believe getting the right fit is crucial. If you need help and cannot make it to the store in person, do call us and we will do our best to help.
Can I place an order over the phone?
Please contact us and we will do our best to help you place an order where at all possible.
Can I bring in my own prescription?
Yes, providing your prescription is up to date. We recommend you have your eyes examined regularly.
Do you accept ophthalmologist prescriptions and hospital vouchers?
We accept ophthalmologist prescriptions and we can accept hospital vouchers but we cannot accept NHS vouchers from other opticians.
Is your store accessible?
Yes. We have an accessible consulting room on our ground floor.
Do you offer home visits?
No, we’re unable to offer home visits.
Do you offer repairs?
We are happy to help where possible however please call ahead to speak to one of our team as we are operating on an appointment-only basis at the moment.
Do you offer NHS Eye Examinations?
No. We are a fully private practice.
Do you accept Amex?
Yes, we do.
Is parking available in your area?
There are limited Pay & Display bays in Chelsea. We are situated close to M&S which also offers paid parking. You can travel here by Underground to South Kensington and Sloane Square and by bus on the 19, 211, 49 or 319.