Testimonials

Customer Testimonials

My wife and I have been buying glasses and having eye tests here for the last twenty years. And for twenty years Auerbach and Steele has provided us with absolute excellence. Charming, well informed and diligent staff make for a perfect retail experience.

Chris Letcher


As a lifelong wearer of glasses and contact lenses I can say without hesitation that Auerbach & Steele are the best opticians I have ever had any dealings with. The staff are thoroughly professional, patient and helpful, and what may at first glance look like slightly above-average prices soon turn out to be way-above-average value for money in terms of quality of service and the attention you get to that most precious possession of yours: your eyesight. And since the beginning of the Corona Crisis, their measures to protect customers and staff have been exemplary. I don't often sit down to write consumer reviews, but on this occasion I am happy to make an exception, if nothing else simply as a thank you note to everybody working there.

George Frei


I have been going to A & S since 2009. I love their frames. It is an extremely friendly practice with helpful knowledgeable staff. They have a huge choice of frames and accessories to go with. Excellent customer service and aftercare. Nothing is too much trouble. I don't go anywhere else and would highly recommend them.

Linda Whittingham


Upon several recommendations I tried Auerbach & Steele and was extremely impressed. I really had no idea what I wanted going into the store. Rachael was extremely helpful and expertly led me through the myriad of frames to the perfect pair. Needless to say, I returned again to A&S for my next pair and am still very pleased with them. Many thanks.

Tim Pollard


Brilliant team. Professional, honest, genuine, patient. Cannot recommend them highly enough. Heather is so experienced really wouldn't get my eyes tested with anyone else. Anmol is excellent and super helpful. Am a customer for life......

Wendy


I have been a customer of Auerbach & Steele for over 7 years now. In that time I have had a number of eye tests and have bought several pairs of glasses . I have found that they always have a fantastic variety of frames and their helpful and friendly staff are always on hand to provide advice and honest feedback. I would also like to add that I have visited the shop during these COVID times and have felt very safe with all of the precautions that they have put in place. I would highly recommend Auerbach & Steele to anyone who is looking for some unique eyewear or just a friendly and reliable service.

Warren Cogswell


Great experience. The whole process was really seamless. The eye test was in depth and the optometrist was really knowledgeable. Choosing the glasses seemed daunting at first, but I got a lot of help and had my glasses within a week. Getting glasses has made life much easier. I would definitely recommend.

Tadhg McCabe